Effective Date: 23-01-2025
Thank you for shopping at Soft Secure Store. We strive to provide high-quality digital products to meet your needs. Please read our return policy carefully before making a purchase.
1. Eligibility for Refunds
We offer refunds under the following conditions:
- The digital product has not been downloaded.
- A refund request is made within 7 days of the purchase date.
Once the product has been downloaded, the refund policy no longer applies.
2. Non-Refundable Products
Due to the nature of digital products, refunds are not available under the following circumstances:
- The product has been downloaded successfully.
- Issues arise due to incompatibility with your system or device. (We recommend checking product requirements before purchasing.)
- Purchases made accidentally or without intention.
3. How to Request a Refund
If your purchase meets the eligibility criteria, you can request a refund by following these steps:
- Email us at admin@softsecurestore.com with your order details (order number, purchase date, and product name).
- Briefly explain the reason for the refund request.
Our team will review your request and respond within 3-5 business days.
4. Exceptions
We reserve the right to deny refund requests if we determine:
- The request is made outside the eligible refund period.
- The product has been used, downloaded, or altered.
5. Contact Us
For any questions regarding our return policy or to request a refund, please contact us at:
- Email: admin@softsecurestore.com
We appreciate your understanding and thank you for choosing Soft Secure Store!
